https://www.lean.org/the-lean-post/articles/lean-without-daily-management-heres-what-happened-at-starbucks/ Lean Production | Lean Manufacturing | LEI | Lean Services Tue, 29 Jul 2025 14:46:37 +0000 hourly 1 https://wordpress.org/?v=6.8.2 https://www.lean.org/the-lean-post/articles/lean-without-daily-management-heres-what-happened-at-starbucks/#comment-337182 Fri, 20 Jun 2025 18:57:14 +0000 https://www.lean.org/?p=42049#comment-337182 Thank you so much for sharing this experience. Have had multiple cycles when Lean systems with robust characteristics melt away over time. Have even seen systems fall apart after working closely in partnership with all levels of management to put in place robust daily management and sustained the practices for years. Frustrating is an understatement. My perspective is that we need the complete package + management who care as much about sustaining the spirit of practice as the Lean folks. On the surface the teams can check off the daily and weekly management tasks and go through the motions but if their hearts & minds aren’t engaged it’s going to fall apart. You really need to understand your management team on an individual level and demonstrate to them that they are the ones who benefit from the systems and will suffer if it erodes. Not an easy task but unbelievability reward when it comes together.

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